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Privacy Policy

Effective date: 31 October 2026

Lesswaste Pty Ltd (ABN 17 138 778 800) trades as Pet Safe Pest Management & Termite Solutions and Pet Safe Enclosures ("we", "us", "our"). We are based in Narangba, Queensland, and look after homes and businesses across Brisbane's northern suburbs and Moreton Bay.

We respect your privacy. This policy explains how we collect, use, store and share your personal information, and how you can access it or ask us to correct it. We handle personal information in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).

What personal information we collect

The information we collect depends on how you deal with us. It may include:

  • your name, address and the address of the property we will service
  • your phone number and email address
  • details about your property, pests, pets and any access instructions (for example, gate codes or pet safety notes)
  • quotes, job notes, photos taken during inspections, invoices and payment records
  • your enquiries, feedback and any reviews you give us
  • technical information when you use our website, such as your IP address, browser type and the pages you visit

We do not ask for sensitive information (such as health information) unless it is needed to do the job safely. If you tell us about a health condition that affects how we treat your property, we only use it for that purpose.

How we collect it

We collect personal information:

  • directly from you, by phone, email, text message, our website quote form or in person
  • when you book or accept a quote, or when we carry out an inspection or treatment
  • from your real estate agent, property manager or other referrer when they book a job for you (we will tell you if this happens)
  • automatically through cookies and similar technology on our website (see below)
  • from publicly available sources and review platforms, such as Google reviews you post about us

Why we collect and use it

We use your personal information to:

  • provide quotes, inspections, treatments and reports
  • schedule jobs, contact you and send reminders
  • issue invoices and receive payments
  • keep job records, including the safety and treatment details we need to keep for 7 years
  • respond to enquiries, feedback and complaints
  • send you service reminders and offers, if you agree or would reasonably expect them (you can opt out at any time)
  • meet our legal, licensing and insurance obligations
  • improve our website and services

Our website, cookies and forms

Our website is built on Joomla. When you visit, we and our service providers may collect technical data and use cookies. We use Google Analytics to understand how people use our website, Google Ads tags to measure how well our advertising works, and Google reCAPTCHA on our quote form to block spam. These services use cookies and may collect your IP address and browsing information, which Google may process in Australia or overseas. You can learn more in Google's privacy policy.

When you submit our quote or contact form, the information you enter is sent to us by email and may be stored in our website system. Please do not include payment card details or other sensitive information in the form.

You can turn cookies off in your browser settings. Some parts of the website may not work as well if you do.

Our website may link to other websites, such as social media pages. We do not control those sites and are not responsible for their privacy practices.

Who we share it with

We do not sell your personal information. We may share it with:

  • our staff and subcontractors who carry out your job
  • your real estate agent or property manager, where they arranged or need the service report
  • IT, website, email, accounting, payment and job-management providers that help us run the business
  • insurers, regulators and professional advisers, where needed
  • anyone else you agree to, or where the law requires or authorises it

Some of our service providers (for example, email, cloud storage or website tools) may store information outside Australia, including the United States (for example, Google, Microsoft 365 and Formitize may store data on servers outside Australia). We take reasonable steps to make sure they protect it appropriately.

Direct marketing

We may send you service reminders and information about our services. Every message tells you how to opt out. You can also ask us at any time, in writing or by phone, to stop contacting you for marketing.

Keeping your information safe

We store your information in secure systems and files, and limit access to people who need it. We take reasonable steps to protect it from misuse, loss and unauthorised access, change or disclosure.

We keep job and treatment records for at least 7 years, as pest management and termite work records must be kept. When we no longer need information, we take reasonable steps to destroy or de-identify it.

If there is a data breach that is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner (OAIC) as the law requires.

Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us (details below). We may ask you to confirm who you are first. We do not charge for making a request, but may charge a reasonable fee to cover the cost of providing a copy. We will respond within a reasonable time, usually within 30 days. If we cannot give you access, we will tell you why in writing.

Dealing with us anonymously

You can ask general questions without giving your name. For quotes, bookings and treatments, we need your details to do the job.

Automated decisions

We do not use computer programs to make decisions about you that significantly affect your rights or interests.

Complaints

If you have a concern about how we handled your personal information, please contact us first. We will investigate and reply within 30 days. If you are not satisfied, you can contact the OAIC at www.oaic.gov.au or on 1300 363 992.

Contact us

  • Phone: 0437 927 830
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Post: PO Box 283, Narangba QLD 4504

Changes to this policy

We may update this policy from time to time. The current version is always on our website, with the effective date at the top.